A New Look for PA.gov Websites
CODE PA has unveiled a new design for the official PA.gov website to “provide a better user experience for every Pennsylvanian”
May 29, 2024
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CODE PA has unveiled a new design for the official PA.gov website to “provide a better user experience for every Pennsylvanian”
Order creates CODE PA to transform how residents interact with state government
If you logged into the PA.gov URL today, you may have noticed a new look.
The Commonwealth Office of Digital Experience (CODE) and Gov. Josh Shapiro launched a new and improved version of the state’s official website, making its services easier to find, more accessible and readily available on one, single site.
“I believe that there should be no wrong door to access state government, and that state government’s top priority should be serving Pennsylvanians. Since Day One, my Administration has worked to meet the people of Pennsylvania where they are – both online and in their communities,” said Shapiro.
“Just over a year since I signed an Executive Order establishing CODE PA, we have made the Commonwealth’s digital services easier to use and more accessible – and today we are beginning the process of creating a better PA.gov for Pennsylvanians. Whether you are looking to register to vote, find health insurance, start a business, or file their tax returns – the new PA.gov will help you find human-centered, user-friendly, and faster digital services online that provide you with the opportunity to take advantage of all the resources and benefits the Commonwealth offers.”
The new PA.gov is the first phase of an ongoing transformation for all Commonwealth websites that is expected to be complete in early 2025. Starting today, Pennsylvanians can see updated designs on the PA.gov homepage, Governor’s Office, Lieutenant Governor’s Office, and Department of Human Services sites – which facilitate some of the most commonly used digital services by Pennsylvanians. Sixty-four Commonwealth agencies will transform their sites throughout the rest of 2024 and early 2025.
“The new PA.gov will provide a better user experience for every Pennsylvanian. We have fundamentally re-imagined our digital presence from the perspective of our residents, putting their needs at the forefront of every design decision,” said Secretary of Administration Neil Weaver. “We conducted hundreds of hours of interviews and surveyed over 300 Pennsylvanians from all walks of life to ensure the new PA.gov helps everyone find what they need quickly and easily.”
Currently, PA.gov websites are individual, interlinked sites that prompt users to different sites for different services – and too often, Pennsylvanians have to navigate through complicated pages to access critical services they need. The launch of the new PA.gov will create a service-focused, single-site experience where Pennsylvanians will now be able to search on the PA.gov homepage for a specific service – such as “I lost my job” or “I’m a first-time voter” or “health insurance” – and the results will direct them to the service they need in one user journey. As Commonwealth agencies continue to transform their pages, the services directory will evolve to include more services.
CODE PA is also developing a comprehensive, user-friendly services directory on the PA.gov homepage for Pennsylvanians that will be available by December 2024. Every aspect of the new design system has also been tested to ensure full compliance with accessibility standards to allow Pennsylvanians with disabilities to access Commonwealth websites in the way they need, and improved language access will be a core feature of the new PA.gov.
“Today’s launch is the start of a new chapter for how Pennsylvanians interact with the Commonwealth online,” said Bry Pardoe, Executive Director of CODE PA. “We promise to continuously seek feedback from residents so that we can make more improvements to the websites launched in this first phase and incorporate lessons learned into the ongoing work to redesign the rest of PA.gov sites.”
“What CODE PA has achieved in just one year is remarkable and shows how critical digital service delivery teams can be to make government work better,” said Cori Zarek, Deputy Administrator of the U.S. Digital Service, the federal service delivery team based at the White House. “People need to be able to readily access government services and the work CODE PA is doing to streamline and consolidate sites to make it easier to get what you need is how we rebuild trust in government. The U.S. Digital Service and other federal teams are working hard to improve the digital experience across federal agency websites in similar ways and we know how critical it is for leaders to support the people-first approach the PA team is taking.”
If you logged into the PA.gov URL today, you may have noticed a new look.
The Commonwealth Office of Digital Experience (CODE) and Gov. Josh Shapiro launched a new and improved version of the state’s official website, making its services easier to find, more accessible and readily available on one, single site.
“I believe that there should be no wrong door to access state government, and that state government’s top priority should be serving Pennsylvanians. Since Day One, my Administration has worked to meet the people of Pennsylvania where they are – both online and in their communities,” said Shapiro.
“Just over a year since I signed an Executive Order establishing CODE PA, we have made the Commonwealth’s digital services easier to use and more accessible – and today we are beginning the process of creating a better PA.gov for Pennsylvanians. Whether you are looking to register to vote, find health insurance, start a business, or file their tax returns – the new PA.gov will help you find human-centered, user-friendly, and faster digital services online that provide you with the opportunity to take advantage of all the resources and benefits the Commonwealth offers.”
The new PA.gov is the first phase of an ongoing transformation for all Commonwealth websites that is expected to be complete in early 2025. Starting today, Pennsylvanians can see updated designs on the PA.gov homepage, Governor’s Office, Lieutenant Governor’s Office, and Department of Human Services sites – which facilitate some of the most commonly used digital services by Pennsylvanians. Sixty-four Commonwealth agencies will transform their sites throughout the rest of 2024 and early 2025.
“The new PA.gov will provide a better user experience for every Pennsylvanian. We have fundamentally re-imagined our digital presence from the perspective of our residents, putting their needs at the forefront of every design decision,” said Secretary of Administration Neil Weaver. “We conducted hundreds of hours of interviews and surveyed over 300 Pennsylvanians from all walks of life to ensure the new PA.gov helps everyone find what they need quickly and easily.”
Currently, PA.gov websites are individual, interlinked sites that prompt users to different sites for different services – and too often, Pennsylvanians have to navigate through complicated pages to access critical services they need. The launch of the new PA.gov will create a service-focused, single-site experience where Pennsylvanians will now be able to search on the PA.gov homepage for a specific service – such as “I lost my job” or “I’m a first-time voter” or “health insurance” – and the results will direct them to the service they need in one user journey. As Commonwealth agencies continue to transform their pages, the services directory will evolve to include more services.
CODE PA is also developing a comprehensive, user-friendly services directory on the PA.gov homepage for Pennsylvanians that will be available by December 2024. Every aspect of the new design system has also been tested to ensure full compliance with accessibility standards to allow Pennsylvanians with disabilities to access Commonwealth websites in the way they need, and improved language access will be a core feature of the new PA.gov.
“Today’s launch is the start of a new chapter for how Pennsylvanians interact with the Commonwealth online,” said Bry Pardoe, Executive Director of CODE PA. “We promise to continuously seek feedback from residents so that we can make more improvements to the websites launched in this first phase and incorporate lessons learned into the ongoing work to redesign the rest of PA.gov sites.”
“What CODE PA has achieved in just one year is remarkable and shows how critical digital service delivery teams can be to make government work better,” said Cori Zarek, Deputy Administrator of the U.S. Digital Service, the federal service delivery team based at the White House. “People need to be able to readily access government services and the work CODE PA is doing to streamline and consolidate sites to make it easier to get what you need is how we rebuild trust in government. The U.S. Digital Service and other federal teams are working hard to improve the digital experience across federal agency websites in similar ways and we know how critical it is for leaders to support the people-first approach the PA team is taking.”
If you logged into the PA.gov URL today, you may have noticed a new look.
The Commonwealth Office of Digital Experience (CODE) and Gov. Josh Shapiro launched a new and improved version of the state’s official website, making its services easier to find, more accessible and readily available on one, single site.
“I believe that there should be no wrong door to access state government, and that state government’s top priority should be serving Pennsylvanians. Since Day One, my Administration has worked to meet the people of Pennsylvania where they are – both online and in their communities,” said Shapiro.
“Just over a year since I signed an Executive Order establishing CODE PA, we have made the Commonwealth’s digital services easier to use and more accessible – and today we are beginning the process of creating a better PA.gov for Pennsylvanians. Whether you are looking to register to vote, find health insurance, start a business, or file their tax returns – the new PA.gov will help you find human-centered, user-friendly, and faster digital services online that provide you with the opportunity to take advantage of all the resources and benefits the Commonwealth offers.”
The new PA.gov is the first phase of an ongoing transformation for all Commonwealth websites that is expected to be complete in early 2025. Starting today, Pennsylvanians can see updated designs on the PA.gov homepage, Governor’s Office, Lieutenant Governor’s Office, and Department of Human Services sites – which facilitate some of the most commonly used digital services by Pennsylvanians. Sixty-four Commonwealth agencies will transform their sites throughout the rest of 2024 and early 2025.
“The new PA.gov will provide a better user experience for every Pennsylvanian. We have fundamentally re-imagined our digital presence from the perspective of our residents, putting their needs at the forefront of every design decision,” said Secretary of Administration Neil Weaver. “We conducted hundreds of hours of interviews and surveyed over 300 Pennsylvanians from all walks of life to ensure the new PA.gov helps everyone find what they need quickly and easily.”
Currently, PA.gov websites are individual, interlinked sites that prompt users to different sites for different services – and too often, Pennsylvanians have to navigate through complicated pages to access critical services they need. The launch of the new PA.gov will create a service-focused, single-site experience where Pennsylvanians will now be able to search on the PA.gov homepage for a specific service – such as “I lost my job” or “I’m a first-time voter” or “health insurance” – and the results will direct them to the service they need in one user journey. As Commonwealth agencies continue to transform their pages, the services directory will evolve to include more services.
CODE PA is also developing a comprehensive, user-friendly services directory on the PA.gov homepage for Pennsylvanians that will be available by December 2024. Every aspect of the new design system has also been tested to ensure full compliance with accessibility standards to allow Pennsylvanians with disabilities to access Commonwealth websites in the way they need, and improved language access will be a core feature of the new PA.gov.
“Today’s launch is the start of a new chapter for how Pennsylvanians interact with the Commonwealth online,” said Bry Pardoe, Executive Director of CODE PA. “We promise to continuously seek feedback from residents so that we can make more improvements to the websites launched in this first phase and incorporate lessons learned into the ongoing work to redesign the rest of PA.gov sites.”
“What CODE PA has achieved in just one year is remarkable and shows how critical digital service delivery teams can be to make government work better,” said Cori Zarek, Deputy Administrator of the U.S. Digital Service, the federal service delivery team based at the White House. “People need to be able to readily access government services and the work CODE PA is doing to streamline and consolidate sites to make it easier to get what you need is how we rebuild trust in government. The U.S. Digital Service and other federal teams are working hard to improve the digital experience across federal agency websites in similar ways and we know how critical it is for leaders to support the people-first approach the PA team is taking.”
If you logged into the PA.gov URL today, you may have noticed a new look.
The Commonwealth Office of Digital Experience (CODE) and Gov. Josh Shapiro launched a new and improved version of the state’s official website, making its services easier to find, more accessible and readily available on one, single site.
“I believe that there should be no wrong door to access state government, and that state government’s top priority should be serving Pennsylvanians. Since Day One, my Administration has worked to meet the people of Pennsylvania where they are – both online and in their communities,” said Shapiro.
“Just over a year since I signed an Executive Order establishing CODE PA, we have made the Commonwealth’s digital services easier to use and more accessible – and today we are beginning the process of creating a better PA.gov for Pennsylvanians. Whether you are looking to register to vote, find health insurance, start a business, or file their tax returns – the new PA.gov will help you find human-centered, user-friendly, and faster digital services online that provide you with the opportunity to take advantage of all the resources and benefits the Commonwealth offers.”
The new PA.gov is the first phase of an ongoing transformation for all Commonwealth websites that is expected to be complete in early 2025. Starting today, Pennsylvanians can see updated designs on the PA.gov homepage, Governor’s Office, Lieutenant Governor’s Office, and Department of Human Services sites – which facilitate some of the most commonly used digital services by Pennsylvanians. Sixty-four Commonwealth agencies will transform their sites throughout the rest of 2024 and early 2025.
“The new PA.gov will provide a better user experience for every Pennsylvanian. We have fundamentally re-imagined our digital presence from the perspective of our residents, putting their needs at the forefront of every design decision,” said Secretary of Administration Neil Weaver. “We conducted hundreds of hours of interviews and surveyed over 300 Pennsylvanians from all walks of life to ensure the new PA.gov helps everyone find what they need quickly and easily.”
Currently, PA.gov websites are individual, interlinked sites that prompt users to different sites for different services – and too often, Pennsylvanians have to navigate through complicated pages to access critical services they need. The launch of the new PA.gov will create a service-focused, single-site experience where Pennsylvanians will now be able to search on the PA.gov homepage for a specific service – such as “I lost my job” or “I’m a first-time voter” or “health insurance” – and the results will direct them to the service they need in one user journey. As Commonwealth agencies continue to transform their pages, the services directory will evolve to include more services.
CODE PA is also developing a comprehensive, user-friendly services directory on the PA.gov homepage for Pennsylvanians that will be available by December 2024. Every aspect of the new design system has also been tested to ensure full compliance with accessibility standards to allow Pennsylvanians with disabilities to access Commonwealth websites in the way they need, and improved language access will be a core feature of the new PA.gov.
“Today’s launch is the start of a new chapter for how Pennsylvanians interact with the Commonwealth online,” said Bry Pardoe, Executive Director of CODE PA. “We promise to continuously seek feedback from residents so that we can make more improvements to the websites launched in this first phase and incorporate lessons learned into the ongoing work to redesign the rest of PA.gov sites.”
“What CODE PA has achieved in just one year is remarkable and shows how critical digital service delivery teams can be to make government work better,” said Cori Zarek, Deputy Administrator of the U.S. Digital Service, the federal service delivery team based at the White House. “People need to be able to readily access government services and the work CODE PA is doing to streamline and consolidate sites to make it easier to get what you need is how we rebuild trust in government. The U.S. Digital Service and other federal teams are working hard to improve the digital experience across federal agency websites in similar ways and we know how critical it is for leaders to support the people-first approach the PA team is taking.”
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